A key component of ensuring schools are preparing students for success in the 21st Century is the creation of student support teams. These teams are important not only for helping bring schools into the 21st Century, but they are also important because they tap into school's best resource for 21st Century success--STUDENTS.
In my recent work at a Technology Innovation Manager I have had the good fortune to be able to plan, create and vision ideas for innovation in Manhattan schools with Marc Prensky. Prensky's upcoming book, Partnering with Our Digital Natives taps right into the idea of positioning students as partners in learning. As I do this work and think about ideas for successful 21st Century schools in Manhattan, the timing of the article Creating Tech Wizards from ISTE's Learning and Leading magazine is perfect.
It highlights a school district in Pennsylvania that is creating Tech Wizards at their schools who develop innovative student-centered practices for teaching. Make videos capturing how to do this more innovative teaching that can serve as tutorials, and go back to their schools and provide professional development for teachers at thier school with support from their teacher advisor on how to teach in innovative, kid-friendly ways. You can view complete details of the program as well as samples of student work and videos of presentations, visit the Tech Wizards wiki.
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If we want students to succeed in a global economy, we need to provide them with access to technology in the schools, but until the past year, this was nearly impossible due to the prohibitive cost of laptops.Now that low cost laptops have hit the market (see Low-Cost Laptop Cheat Sheet; Get Small for Fall), the idea of ubiquitous computing in education can become a reality with truly remarkable results in classrooms like the one written about in X's & O's for the OLPC XO - A View from the Classroom.
However, while more and more schools are able to purchase devices, they are now struggling with models to put in place to support the hundreds of devices being used by students and staff.As history has shown, dumping devices into a school without a well thought-out model for instructional and hardware support is a recipe for disaster.Schools that want to have success using laptops must have a well-thought out plan which includes the development of Student Support Teams to create and maintain a successful 21st Century environment.These support teams are made up of students who will provide instructional and hardware support around 21st Century tools, skills, and hardware.They are great for students because they help them to begin developing a passion and expertise in using and teaching technology skills which they can carry with them for the rest of their lives. They are great for schools, because it allows them to utilize their best resource to support instruction…their students.
While schools realize the importance of the development of such teams, they often struggle with where to begin in launching such a team.As part of my role as the manager for professional development services for the Office of Instructional Technology as the NYC DOE, I have been helping technology-rich schools develop Student Support Teams called iSquads designed to improve a school's capacity to integrate technology into teaching and learning for a few years.Here are some ideas to get started.
Develop a Common Definition of What A Student Support Team Is At Your School
Student support teams vary from school to school.What will your Student Support Team be?How will you develop a common language in your school to share with students, staff, and parents.Once the definition is set be sure to use it in all flyers, correspondence, posters and other materials.You can see how some schools are defining their Student Support Teams at What is an iSquad?
Designate a Student Support Team Adviser(s)
Your school should designate a Student Support Team Adviser fully responsible for the implementation of the program.This will include recruiting students, determining the schedule for meetings, teaching students, ordering shirts and/or lanyards for team members and more.
Determine When Teams Will Meet
Think about when your Student Support Teams will meet.Does this program occur during or outside of school hours?Here are some options that schools are implementing:
Before or After School Program:Teams meet before or after school 1 – 3 days a week.
--Schools allocate funding to compensate the Student Support Team Leader.
Lunchtime Program: Teams meet during lunch 1 - 5 days a week.
--The Student Support Team Leader has a schedule where student’s lunch periods are working period for the Team Leader and the Team Leader has a lunch break before or after the students.
Saturday Program:Teams meet on Saturdays for a select number of hours.
--Often teams meet on select Saturdays across the year and special field trips (i.e. SonyWonderMuseum) are scheduled.
--Schools allocate funding to compensate the Student Support Team Leader.
Cluster / Special / Talent Program:Teams meet during the week as a scheduled class.
-Because this program emphasizes career development, leadership, and 21st Century Skill development, many schools have incorporated a Student Support Team class as an elective in their school program.
Establish a Trouble Shooting Ticketing System
Put a ticketing system in place that allows school members to report issues anytime from anywhere that can be accessed by the Student Support Team Advisor and Student Support Team members.Google forms is a terrific and free tool for this and all data is time stamped and populated directly into a spreadsheet.See this Sample Ticket Report form for ideas of what you may use at your school.
Determine Services Your Student Support Team Will Provide
There are numerous types of services your Student Support Team can provide.Ensure you have clearly laid out what this will consist of at your school.The answer to this question should be derived through conversations with staff and teachers.You may also choose to start simple and grow in the services you provide over time.You can see the type of services schools are providing at the discussion “What are the three services you want to focus on for having iSquads provide at your school?”
Think About Your iSquad’s Goals and Benefits?
Schools should have a clear and distinct awareness of the goals and benefits of having an iSquad.Think about what your goals and benefits are.You can visit iSquad Goals and Benefits to take a look into goals and benefits realized by other schools with Student Support Teams.
Join the conversation with dozens of other schools using Student Support Teams at the iSquad / MOUSE Squad group in the Innovative Educator social network.There you can write to others who have set up squads in their schools, pose questions, read other’s questions and answers, and discover what successes and challenges have been encountered in other schools. You’ll need to join this network to access several of the documents mentioned here.
Faculty advisors have created a bank of iSquad Lesson to implement with Student Support Teams.These are hands-on lessons that take place in 45 minute periods and address a variety of topics from customer service to connecting laptops to the internet, to setting up a SmartBoard and using the help menus in Word, PowerPoint and Excel.To gain access to this private space you must request membership and indicate the reason you are interested in joining.
Professional Development
See if professional development is offered in your area to help schools set up a Student Support Team.At the NYC DOE schools can search http://pd.nycoit.org and search for “Student Support Team” in the “Instructional Technology” Department.
Visit Other Schools with Student Support Teams
Find out who already is running Student Support Teams in your area and set up a visit to one or two of these schools.At the school you can speak with the person running the program and ask to sit in on a meeting with the Student Support Team.You should have questions prepared in advance to ask them.You may want to bring a couple students with you on the visit.At the NYC DOE some ways you can find out who has Student Support Teams is to ask your Borough Instructional Technology Specialists which schools in your area have attended iSquad professional development.They can find this information in the online registration system.NYC DOE schools can also write to info@mouse.org to find out which schools have purchased official MOUSE Squads.Schools who sign up for MOUSE have added support from an outside organization in setting up squads.
Become a MOUSESchool
MOUSE creates technology-based opportunities that motivate students to succeed in today’s information society. A MOUSE Squad is a student-driven technical support help desk program that addresses the technology needs of elementary, middle and high schools.MOUSE Squad supports 21st century skills development for over 1,600 students that participate in the program, while simultaneously providing critically needed, on-site technology support services for over 113,000 students and 8,000 teachers and administrators. These schools saved over $3 million in technology support costs.For more information please it might be helpful to review the iSquad membership_packet_0809.pdf for the 08/09 school year.The cost of participating is approximately $1175 for new schools with a $675 yearly renewal.
This yearly conference provides inspiration around innovative ways school’s Student Support Teams can benefit students, teachers, and entire schools in creating and maintaining a successful 21st Century environment.You can read about some ideas I took from the conference at 5 Innovative Ideas for Student Teams that Support 21st Century Teaching & Learning.
Good luck in getting started with a Student Support Team at your school. As you launch your Student Support Team remember you can reach out to the iSquad/MOUSE Squad group, discussion forums, and your borough instructional technology specialists for support.
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I have been helping technology-rich schools develop student support teams designed to improve a school's capacity to integrate technology into teaching and learning for about three years. Yesterday, I was at the annual MOUSE Educators Conference which inspired me to realize even more innovative ways school’s student support teams can benefit students, teachers, and entire schools in creating and maintaining a successful 21st Century environment. MOUSE is an organization that creates technology-based opportunities that motivate students to succeed in today’s information society.
These support teams are great for students because they begin developing a passion and expertise in using and teaching technology skills which they can carry with them for the rest of their lives. Students also learn about professionalism and customer service. Many Faculty advisers have students fill out applications or submit resumes for a coveted Squad position and participate in an interview. Students are given guidance and advice on how to do apply and interview using curriculum that includes videos and activities from MOUSE. These students are given special shirts at many schools and become the esteemed supermen and women of the school able to heroically fix technical issues in a single bound. But the teams are much more than just that. These student support teams provide students with a sense of belonging. In many cases, just like sports teams, members must also maintain an expected school record for classes, attendance, and behavior. After doing working with students support teams for several years I was thrilled to discover five new and innovative ideas schools can implement with their student support teams.
Social Networks
It appears MOUSE is ready to jump on the Social Network bandwagon. At the conference they had participants engage in an activity called MOUSESPACE (ala MySpace). Participants drew a possible social network for their MOUSE Squads (which I recommend are groups within one space) where squads can interact with other teams. Each Squad creates a page where they describe their squad and post a picture, provide contact info, indicate the numbers of boys/girls, identify strengths and challenges, and provide tags indicating “Stuff my squad loves” and “Values my squad” shares. I thought it was such a good idea I spoke to the program director Ted Bongiovanni about getting the ball rolling and setting up a space for the faculty advisors of student support teams right now and he gave me the thumbs up to start a group at The Innovative Educators Social Network. I encourage you to join The Student Support Team Group.
Explore Engaging Educational Games
At the MOUSE conference Karen Sideman of Games4Change and Parsons School of Design led a discussion of gaming and learning. She explained how good gaming environments make for good learning environments, and how educators can capitalize on game-play to access content and concepts from throughout the curricular landscape. While I agree this is a wonderful and meaningful direction in education, it is often difficult to incorporate in the curriculum, especially when students and teachers have not had an opportunity to test this out. What a great idea for a student support team! These team members and their faculty advisors can be the pioneers making the connections about how these games can be valuable, test them out and share the successes and connections so they may eventually be incorporated into the school day. Read more ideas about how to Infuse Life into Your Lessons with Digital Gaming in my blog entry 5 Easy Ways for Innovative Educators to Engage Students Until The End of The School Year.
Recycle Computers for Use with Your Student Support Teams
During the MOUSE spotlight a presenter shared a great idea for recycled computers! Work with companies to put together packages for student support teams to allow them to get down and dirty with equipment in ways that they are not allowed with warranted devices. They are taking computer parts and putting them in packages and a curriculum has been written to accompany this. The activities are designed to provide students with an opportunity to touch and feel the internal components of a computer. They also learn to identify characteristics and features of the devices. The “Computer in a Box” Kit is a safe way for students to experience the insides of the system unit in a safe environment. Visit the Computer in a Box Lesson to find out how to do this with your squad. Visit Lessons for Student Support Teams for more lessons written by NYC Faculty Advisers.
Create Online Tutorials What a great idea!!! At the MOUSE Conference Dan Beeby, Associate Director of Services for ColumbiaUniversity's Center for New Media Teaching and Learning showed participants how to create how to's that help. What a great idea to have students create online tutorials to answer all the common things they are asked to assist with and the faculty advisor can collect these in one place (wiki, website, blog). You can find out how to create screencasts here. For samples of ScreenCasts to share with your iSquad as a model for their work or aid to their work check out http://demogirl.com/.
Have a Film Crew
During the MOUSE spotlight presenters shared that some MOUSE squads attend every event to capture photos and video of what occurs throughout the year. This is captured for many uses including posting instantly after events. Capturing for the end of the year celebration slide show collection. Capturing for the year book and more. The student support team members are further celebrated because they are the one’s often distributing the coveted Yearbooks or CDs. Some schools are using these for fund raisers too.
If you have tried any of these ideas or have additional ideas, please share by commenting on this post.
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A key component of ensuring schools are preparing students for success in the 21st Century is the creation of student support teams. These teams are important not only for helping bring schools into the 21st Century, but they are also important because they tap into school's best resource for 21st Century success--STUDENTS.
